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Privacy Policy & Data Protection

Privacy Policy 7ecuci – How We Protect the Personal Information of Malaysian Users

At 7ecuci, your privacy is not merely a legal formality. It is a responsibility we take seriously every day. This document clearly explains what data we collect, why we collect it, and how we protect it — in plain language that every Malaysian can understand.

Last updated: 1 January 2026 Version: 3.1 Compliance: Malaysia PDPA 2010
Our Privacy Commitment
  • 256-bit SSL encryption on all data
  • No sale of data to third parties
  • Compliant with Malaysia's PDPA 2010
  • Right to access & delete data upon request

7ecuci's Six Data Protection Principles

Before reading the full policy, here are the six core principles that guide how 7ecuci handles the personal data of all Malaysian members.

Collect Only What Is Necessary

7ecuci only collects data that is genuinely necessary to operate our services safely and effectively. We do not collect excessive personal data or data that is unrelated to the purpose of our entertainment platform.

Your Data Is Never Sold

7ecuci does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data belongs to you — we are simply its responsible custodian.

Bank-Grade Security

All personal data and financial transactions on 7ecuci are protected by 256-bit SSL encryption — the same security technology used by Malaysia's leading banks such as Maybank and CIMB to safeguard their customers' data.

You Control Your Data

You have the right to access, correct, or request the deletion of your personal data from 7ecuci's systems at any time. Contact our privacy team and we will process your request within 14 business days.

Compliant with Malaysia PDPA 2010

The 7ecuci Privacy Policy is designed and regularly updated to ensure full compliance with Malaysia's Personal Data Protection Act (PDPA) 2010 and all relevant regulations currently in force in Malaysia.

Change Notification

If there are any material changes to this Privacy Policy that may affect your privacy rights, 7ecuci will notify you via your registered email or an in-platform notification at least 14 days before the changes take effect.


01
Introduction & Scope of This Privacy Policy

This Privacy Policy ("Policy") explains how 7ecuci ("Platform", "We") collects, uses, stores, discloses, and protects your personal information when you use the 7ecuci platform — including the website, mobile app, and all services offered such as Sports Betting, slots, jackpot, Live Casino, lottery, and table games.

This policy applies to all users of the 7ecuci platform, including unregistered visitors, registered members, and former members whose personal information remains in our systems. This policy should be read together with the Terms & Conditions 7ecuci.

Legal Basis: 7ecuci processes your personal data in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010. We operate as a responsible "data processor" under the Act and take all reasonable steps to ensure your data is processed lawfully, fairly, and transparently.

By registering, accessing, or using any part of the 7ecuci platform, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with any provision of this Policy, please do not use 7ecuci's services.

02
Types of Personal Data We Collect

7ecuci collects your personal data through three main channels: data you provide directly, data generated automatically when you use the platform, and data from legitimate third-party sources. Full details are as follows:

Data Category Type of Information How It Is Collected
Identity Data Full name, MyKad number, date of birth, gender Registration form, KYC process
Contact Data Malaysian mobile number, email address Registration and profile updates
Financial Data EWallet information (TnG, GrabPay, Boost, ShopeePay), DuitNow details, Malaysian bank account numbers Deposit & withdrawal process
Usage Data Game history, betting records, login timestamps, games played Automatically during platform use
Technical Data IP address, device type, operating system, browser, cookie data Automatically via server logs & cookies
Communications Data Customer support conversation records, emails, WhatsApp When you contact us

Sensitive Data: 7ecuci does not collect sensitive data such as health records, religious information, political affiliations, or biometric data, except where specifically required for identity verification (KYC) processes mandated by industry regulations. KYC data such as MyKad images is stored with the highest level of encryption and restricted access.

03
How 7ecuci Uses Your Personal Data

7ecuci uses your personal data only for legitimate, disclosed purposes. The following are the primary purposes for which your data is used:

  • Account management: To create, verify, and maintain your 7ecuci account — including identity verification, password recovery, and profile information updates.
  • Transaction processing: To process deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as to process withdrawal of winnings to your Malaysian bank account or eWallet.
  • Service provision: To enable you to access and use all 7ecuci products, including Sports Betting (Malaysia Super League football, EPL, badminton, e-sports), jackpot slots, Live Casino, lottery, and table games.
  • Security & fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, multi-account abuse, and any other misuse of the platform.
  • Service improvement: To analyse usage patterns in order to better understand the needs of Malaysian users and continuously improve the 7ecuci platform experience.
  • Service communications: To send you important notifications regarding your account, transactions, changes to our terms, or security issues you need to be aware of.
  • Responsible gaming: To monitor gaming patterns and identify signs of problem gambling for the purpose of user protection.
  • Legal compliance: To fulfil 7ecuci's legal obligations under Malaysia's PDPA 2010 and all other applicable regulations in force.

Marketing: 7ecuci will only send you marketing communications such as promotional offers, new bonuses, and platform updates if you have given explicit consent during registration or within your account settings. You may withdraw this consent at any time by updating your communication preferences in your account or by contacting 7ecuci customer support.

04
Sharing Data with Third Parties

7ecuci does not sell, rent, or disclose your personal data to third parties for marketing or commercial purposes without your explicit consent. However, there are limited situations where 7ecuci may need to share your personal data with selected third parties:

  • Payment providers: Data required to process your transactions is shared with Malaysian payment service providers such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX-participating banks. These providers are bound by strict confidentiality agreements and payment industry security standards.
  • Game providers: Minimal technical data required to operate games from providers such as NetEnt, Pragmatic Play, and Microgaming may be shared with those providers strictly for technical purposes and game fairness auditing.
  • Technical support service providers: IT companies that assist 7ecuci in managing the platform infrastructure, cybersecurity, and customer support systems. All such providers are bound by strict data protection agreements.
  • Regulatory & audit bodies: An independent certification body that audits 7ecuci's game fairness and regulatory compliance. Data shared is aggregated or stripped of any personally identifying information.
  • Legal authorities: Where required by Malaysian law, a court order, or a legitimate law enforcement agency, 7ecuci may be required to disclose certain data. We will notify you of any such disclosure unless we are legally prohibited from doing so.

All third parties with whom 7ecuci shares data are bound by strict confidentiality and data protection agreements. They are permitted to use your data only for the specific purpose related to the service they provide to 7ecuci — and for no other purpose.

05
Data Security — How We Protect Your Information

The security of your personal data is an absolute priority for 7ecuci. We continuously invest in the latest security infrastructure to ensure your data remains protected at all times. The key security measures we employ are:

  • 256-bit SSL encryption: All data transmitted between your device and 7ecuci's servers is encrypted using 256-bit SSL technology — the highest security standard in the industry and the same used by Malaysian banks.
  • Encryption of data at rest: Personal data stored in 7ecuci's databases is encrypted using the AES-256 algorithm. This means that even in the event of a security breach, your data cannot be read without the corresponding encryption key.
  • Layered access controls: Only authorised 7ecuci staff with a legitimate operational need may access user personal data. All access is logged and regularly audited.
  • Two-factor authentication (2FA): 7ecuci supports and encourages the use of two-factor authentication for all user accounts as an additional layer of security beyond passwords.
  • Periodic security audits: 7ecuci's security infrastructure is regularly audited by independent cybersecurity experts to identify and address any potential security vulnerabilities.
  • 24/7 monitoring: 7ecuci's automated monitoring system operates around the clock to detect suspicious activity, unauthorised access attempts, and other security threats in real time.

Shared Responsibility: While 7ecuci takes all reasonable steps to protect your data, account security also depends on your own actions. Please use a strong, unique password, never share your login credentials with anyone, and contact us immediately if you suspect your account has been accessed without authorisation through 7ecuci's customer support.

06
Cookies & Tracking Technologies

7ecuci uses cookies and similar tracking technologies to enhance the user experience, ensure platform security, and understand how our platform is used. The types of cookies we use are as follows:

  • Essential cookies: These cookies are essential for the core operation of the 7ecuci platform — including login authentication, session security, and language preferences. Without them, the platform cannot function properly. These cookies cannot be disabled.
  • Performance cookies: Collects anonymous information about how users interact with the platform — such as the most frequently visited pages and response times. This information is used to improve the overall performance of the 7ecuci platform.
  • Functional cookies: Allows the platform to remember your preferences — such as language, display settings, and your last game session — to deliver a more personalised experience.
  • Analytics cookies: 7ecuci uses analytics tools to understand usage patterns at an aggregate level. This data is used to inform product improvement decisions and is not used to identify any individual personally.

You can manage your cookie settings through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of the 7ecuci platform. For more information on how to manage cookies, please refer to your web browser's help documentation.

07
Data Retention & Deletion

7ecuci retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law. Our general retention policy is as follows:

  • Active account data: Personal data for active accounts is retained for the duration of your membership and updated whenever you update your profile information.
  • Financial transaction data: Financial transaction records — including deposit and withdrawal history via Touch 'n Go eWallet, GrabPay, DuitNow, and FPX — are retained for a minimum of 7 years in accordance with Malaysian legal requirements on financial records and anti-money laundering.
  • Game data: Gaming history and betting records are retained for 3 years from each gaming transaction. Aggregated data without personal identifiers may be retained longer for analytics purposes.
  • Closed account data: Upon account closure, your personal data will be deleted or anonymised within 90 days, unless a longer retention period is required for legal purposes or ongoing dispute resolution.
  • Communication data: Customer support communication records are retained for 2 years for service quality and dispute resolution purposes.

Once a retention period expires or data is no longer required, 7ecuci will securely delete or anonymise it using approved data deletion procedures, ensuring it cannot be recovered or reused.

08
Your Rights as a User Under Malaysia's PDPA

Under Malaysia's Personal Data Protection Act (PDPA) 2010 and 7ecuci's Privacy Policy, you have the following rights with respect to your personal data:

Right of Access

You have the right to request a copy of the personal data 7ecuci holds about you. This request will be processed within 14 business days, and you may make one such request every 12 months free of charge.

Right to Rectification

If your personal data held in 7ecuci's systems is inaccurate or out of date, you have the right to request a correction. Basic profile updates can be made directly within your account settings.

Right to Erasure

Under certain circumstances, you have the right to request the deletion of your personal data from 7ecuci's systems. This right is subject to any legal retention obligations that may prevent immediate deletion.

Right to Object to Marketing

You may opt out of receiving marketing communications from 7ecuci at any time through the notification settings in your account or by contacting our support team directly.

Data Portability Rights

You have the right to request a copy of your personal data in a machine-readable format for transfer to another platform. Such requests are processed within 30 working days.

Right to Restrict Processing

In certain circumstances — such as when there is a dispute over the accuracy of your data — you have the right to request that 7ecuci restrict the processing of your personal data while the matter is being resolved.

How to Exercise Your Rights: To exercise any of the rights above, submit a written request to the 7ecuci Privacy Officer by email at privacy@7ecuci.net or via the 24/7 live chat customer support within the platform. Please include your full name, 7ecuci account number, and a description of your request. 7ecuci will process your request within 14 working days and may require identity verification before the request is approved.


09
Child Data Protection

The 7ecuci platform is strictly for users aged 21 and above. 7ecuci does not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian who believes your child has provided personal information to 7ecuci without your knowledge, please contact our Privacy Officer immediately at privacy@7ecuci.net.

Immediate Action: When 7ecuci determines that personal data has been collected from an individual under the age of 21, we will take immediate action to delete that data and close the account in question. If you suspect that someone underage is using the 7ecuci platform, please report it to our support team via 24/7 live chat.

10
Changes to This Privacy Policy

7ecuci reserves the right to update this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or changes to how our platform operates. When we make material changes to this Privacy Policy, we will:

  • Updating the "Last updated" date at the top of this document.
  • Notifying all registered 7ecuci members via their registered email address at least 14 days before any changes take effect.
  • Displaying a prominent notice within the 7ecuci platform detailing the changes made and their effective date.
  • For significant changes, we may request your renewed consent before the changes take effect.

We encourage you to review this Privacy Policy periodically to stay informed about how 7ecuci protects your personal information. Continued use of the 7ecuci platform after any changes take effect will be considered acceptance of the updated policy.

11
Contact 7ecuci's Privacy Officer

If you have any questions, concerns, or complaints about how 7ecuci handles your personal data, you may contact our Privacy Officer through the following channels:

Privacy Email
privacy@7ecuci.net
Response within 2 business days
Live Chat Support
Available 24/7 within the platform
Average response < 3 minutes
WhatsApp
For enquiries requiring supporting documents
Information within the 7ecuci platform
General Support
support@7ecuci.net
For non-privacy enquiries

Privacy Is Not a Feature — It Is the Foundation of Trust

When you register a 7ecuci account, you are entrusting us with fairly sensitive information — your MyKad number, phone number, your Touch 'n Go or GrabPay eWallet details, and your financial activity history on the platform. We do not take that trust lightly. Every decision we make about how your data is collected, stored, and used is guided by what is best for our users — not by 7ecuci's short-term commercial interests.

Many Malaysians are unaware that the country's data protection law — the Personal Data Protection Act (PDPA) 2010 — grants them real, enforceable rights: the right to know what data is collected about them, to correct inaccurate data, and in certain circumstances, to have their data deleted. At 7ecuci, we comply with the PDPA not merely because the law requires it — but because it is simply the right thing to do for every Malaysian user who trusts our platform.

One thing we are acutely aware of is that the online entertainment industry does not always have the best reputation when it comes to data privacy. Some platforms use user data for purposes far beyond what is needed to operate their services — selling user profiles to advertisers, sharing data with unknown entities, or leveraging behavioural data to nudge users into spending more. At 7ecuci, we firmly reject these practices.

The data you provide to us — whether personal details for the KYC process or eWallet account information for deposits — is used solely to enable you to enjoy 7ecuci's services safely and conveniently. We do not use it to build advertising profiles, we do not sell it to marketing companies, and we do not share it with any entity that has no legitimate operational need to receive it.

If you ever have questions about your data privacy at 7ecuci, or wish to exercise any of your rights under Malaysia's PDPA — whether to access, correct, or request deletion of your data — our team is here to help. This is not a complicated or burdensome process. We want to make it easy for you to take control of your own personal data, because that is how a trust-based relationship between a platform and its users should work.


Frequently Asked Questions About 7ecuci's Privacy Policy

No. 7ecuci does not sell, rent, or disclose user personal data to any third party for marketing or commercial purposes without the user's explicit consent. Your data is only shared with third parties directly involved in the operation of the platform — such as payment providers (Touch 'n Go, GrabPay, DuitNow, and others), game providers, and technical infrastructure providers — all of whom are bound by strict confidentiality agreements. If you receive marketing communications from 7ecuci that you no longer wish to receive, you may unsubscribe at any time via the "unsubscribe" link in the email or by contacting our customer support team.

To request a copy of your personal data, submit a written request to 7ecuci's Privacy Officer by email at privacy@7ecuci.net or via the in-platform 24/7 customer support live chat. Please provide your full name, 7ecuci account number, and details of the data you are requesting. 7ecuci may require additional identity verification before processing your request to ensure data is released only to its rightful owner. Requests will be processed within 14 business days, and you may make one such request every 12 months free of charge. Additional requests may be subject to a reasonable nominal fee to cover processing costs.

When you close your 7ecuci account, your personal data will undergo a deletion or anonymisation process within 90 days. However, certain data may need to be retained for longer for legal reasons — for example, financial transaction records must be kept for a minimum of 7 years in accordance with Malaysian legal requirements on financial records and anti-money laundering compliance. Data retained for such legal purposes will not be used for any marketing or commercial purposes and will be deleted as soon as the mandatory retention period expires. You may request further details on what data is retained and for how long by contacting our Privacy Officer.

Yes. All financial information related to transactions on 7ecuci — including those made via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX internet banking — is processed using the same 256-bit SSL encryption used by Malaysian online banking systems. It is important to understand that 7ecuci does not store your full bank account number or card number directly in our systems. Financial transactions are processed through payment gateways that are approved and compliant with the international PCI-DSS (Payment Card Industry Data Security Standard). 7ecuci retains only a transaction reference token and the information required to verify the identity of the withdrawal recipient — not the complete financial details that could be misused.

Yes, 7ecuci monitors the gaming and betting activity of all members — and this is something important for you to know. There are three main reasons why this monitoring takes place: (1) Security and fraud prevention — to detect suspicious activity such as money laundering, the use of multiple accounts, or bonus abuse. (2) Responsible gaming — to identify gaming patterns that may indicate signs of problem gambling, so we can offer timely assistance or recommendations. (3) Service improvement — aggregated data is used to understand which games are most popular among Malaysian users and to enhance the overall platform experience. This monitoring is carried out automatically by our systems, and individual gaming data is only accessed by authorised 7ecuci staff when required for security purposes or dispute resolution.

Your Data Is Safe with 7ecuci

Ready to Enjoy Safe & Trusted Online Entertainment?

Register your 7ecuci account today with full confidence that your privacy and data security are our top priority. Over 500,000 Malaysian members have trusted 7ecuci — and we take that trust seriously every single day.

Free registration. Minimum deposit RM30. By registering, you agree to the Terms & Conditions and 7ecuci's Privacy Policy. For players aged 21 and above only.


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